jilligg Casino
Terms & Conditions

In these Terms and Conditions, the following terms shall have the meanings ascribed to them below unless the context clearly requires otherwise:

These Terms and Conditions shall be read in conjunction with the jilligg Privacy Policy and any specific promotion or game rules published on the platform, all of which form part of the overall agreement between the Player and jilligg.

Access to real-money gaming services on the jilligg platform is subject to the following eligibility requirements, all of which must be satisfied simultaneously and on a continuous basis:

• You must be at least 21 years of age at the time of account registration and throughout the duration of your use of the jilligg platform, in accordance with Philippine gaming laws and regulations.
• You must be physically located in a jurisdiction where accessing and using online casino services is permitted by applicable law at the time of each gaming session.
• You must not be a current employee, contractor, director, or immediate family member of any employee of jilligg or its affiliated game providers and payment processors.
• You must not be subject to a self-exclusion order, account suspension, or any other restriction imposed by jilligg or any applicable gaming authority that would prohibit your participation.
• You must have full legal capacity to enter into a binding contract under applicable law.

jilligg reserves the right to request age and identity verification at any time. Accounts found to belong to players who do not meet these eligibility requirements will be immediately suspended, and any balance will be reviewed and handled in accordance with applicable regulatory requirements. jilligg takes the 21+ age restriction seriously and will not process withdrawals for any account that fails KYC age verification.

To access real-money gaming services at jilligg, you must create a registered account. By registering, you represent and warrant that all information provided during and after registration is accurate, complete, and up to date.

jilligg operates a mandatory KYC program in compliance with applicable anti-money laundering, counter-terrorism financing, and responsible gaming obligations. KYC verification is required before a Player's first withdrawal and may be requested at any time during the lifecycle of an account.

Acceptable forms of Philippine government-issued identification include:

• UMID (Unified Multi-Purpose Identification)
• PhilSys National ID
• Philippine Passport
• Driver's License (issued by LTO)
• Voter's ID or COMELEC identification card
• PRC Professional Regulation Commission ID

Documents submitted for KYC must be clear, unobstructed, and valid at the time of submission. jilligg reserves the right to request additional documentation — including proof of address (e.g., a recent utility bill or bank statement) or source of funds documentation — where required by regulatory obligations or risk assessment.

Failure to complete KYC within a reasonable period of being requested will result in withdrawal processing being suspended until verification is completed. jilligg will not return deposits to unverified payment methods that cannot be matched to a verified identity.

jilligg accepts deposits in Philippine Pesos (PHP) through the following approved payment methods: GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay. The minimum deposit amount is ₱100 for e-wallet methods and ₱500 for bank transfer methods.

Withdrawals from your jilligg wallet are subject to the following conditions:

• Your account must have completed KYC verification before any withdrawal will be processed.
• Withdrawals will only be processed to a payment method registered in the same name as the jilligg account and verified KYC identity.
• The minimum withdrawal amount is ₱200 per transaction. Maximum withdrawal limits may apply per day, week, or transaction type, and may vary by VIP tier.
• Bonus funds are not withdrawable until all applicable wagering requirements have been satisfied in full.
• jilligg targets processing of verified GCash and PayMaya withdrawals within 5–15 minutes. Bank transfer withdrawals are processed within 1 business day.

jilligg reserves the right to conduct additional security and fraud checks before approving any withdrawal request. During such review, processing timelines may be extended. Players will be notified if a withdrawal is subject to an extended review period.

In the event that jilligg identifies reasonable grounds to suspect fraudulent activity, money laundering, or abuse of promotional terms, jilligg may suspend the processing of a withdrawal pending investigation. Any funds determined to be the proceeds of fraudulent activity will be forfeited and may be reported to relevant authorities.

jilligg may offer promotional bonuses, reload offers, cashback, referral rewards, and VIP program benefits to eligible Players. All promotional offers are subject to the following general terms, in addition to any specific terms stated for each individual promotion:

All games available on the jilligg platform are provided by licensed third-party game studios. Game outcomes are determined by certified Random Number Generators (RNG) operated by the respective providers. jilligg does not manipulate game outcomes and has no ability to alter results generated by provider RNG systems.

In the event of a technical malfunction, disconnection, or system error during gameplay:

• jilligg will attempt to reconstruct the game state from available server logs. Where a game round cannot be completed due to a technical failure, any bets placed in the affected round will be refunded to the Player's wallet.
• jilligg is not liable for losses arising from the Player's own internet connection failures, device malfunctions, or browser-related issues.
• Winnings arising from a known software error, erroneous odds publication, or technical glitch that results in payouts inconsistent with the game's stated RTP or published odds are considered void. jilligg reserves the right to withhold or reverse such payouts and will notify affected players.

Disputes regarding game outcomes must be submitted to jilligg support within 30 days of the event in question. Disputes submitted after this period will not be investigated. All game server logs maintained by jilligg and its providers are considered conclusive evidence in the event of a dispute.

The following conduct is strictly prohibited on the jilligg platform. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of balance, and referral to law enforcement authorities where applicable:

• Creating more than one account or assisting any other person to create a duplicate account.
• Using automated software, bots, scripts, or AI-assisted tools to play games, exploit bonus systems, or generate wagering activity.
• Engaging in collusion with other players in live dealer games or any other game format where collusion could affect outcomes.
• Exploiting technical errors, software bugs, or display glitches to gain an advantage not available through normal gameplay.
• Using deposit and withdrawal cycling — depositing, withdrawing, or wagering with the primary intent of satisfying bonus requirements without genuine gameplay intent, also known as "bonus abuse."
• Depositing or wagering funds derived from illegal activity, or using the jilligg platform in a manner intended to facilitate money laundering or terrorism financing.
• Providing false identity documentation during KYC or misrepresenting your age, location, or legal status.
• Harassing, threatening, or abusing jilligg support staff or other players through any communication channel.

jilligg employs monitoring systems to detect prohibited conduct. Where a Player's account is found to have engaged in any of the above activities, jilligg reserves the right to void all bets placed, forfeit all balances including bonus and real-money funds, and close the account permanently without appeal.

jilligg is committed to promoting responsible gambling practices. The platform provides tools and resources to help Players maintain control over their gambling activity. These tools are available to all registered Players free of charge and can be accessed through the account settings dashboard at any time.

Available responsible gaming tools at jilligg include:

• Deposit Limits: Daily, weekly, and monthly limits. Reductions take effect immediately. Increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Configurable notifications that alert Players when they have been playing for a specified continuous period.
• Reality Checks: Periodic pop-up reminders of session duration and net gaming outcome during active play.
• Cooling-Off Period: A temporary account restriction of 24 hours to 6 weeks that prevents login and real-money play. Takes effect immediately upon request.
• Self-Exclusion: A permanent or long-term restriction on accessing real-money gaming. jilligg will not reinstate a self-excluded account before the specified exclusion period has ended, and never within a minimum of 6 months from the date of exclusion.

Players who believe they may have a problem with gambling are encouraged to seek assistance. jilligg supports access to the following resources available to Filipino players: Gamblers Anonymous Philippines and the PAGCOR-aligned responsible gambling framework. Our responsible gaming support team can be reached through the live chat system, available 24/7.

For more information on jilligg's responsible gaming policies, visit our Responsible Gaming page.

jilligg reserves the right to suspend, restrict, or permanently close a Player's account at any time and without prior notice in the following circumstances:

• Breach of any provision of these Terms and Conditions or any specific game or promotion rules.
• Failure to complete KYC verification within a reasonable period after being requested.
• Reasonable suspicion of fraudulent activity, money laundering, or other criminal conduct.
• A request from a regulatory authority, law enforcement agency, or payment processor.
• Detection of a prohibited conduct violation as described in Section 9.
• Account inactivity for more than 12 consecutive months, where advance notice has been provided.

A Player may also request voluntary account closure at any time by contacting jilligg's customer support team. Upon closure, jilligg will process any remaining verified balance to the Player's registered withdrawal method, subject to all applicable withdrawal conditions and the completion of any pending KYC requirements. Bonus funds that have not yet been released through completed wagering requirements will be forfeited upon account closure.

To the maximum extent permitted by applicable law, jilligg's total liability to any Player for any single claim or series of related claims shall not exceed the total amount of real-money funds deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

jilligg shall not be liable for any:

• Indirect, incidental, consequential, special, or punitive damages of any nature, even if jilligg has been advised of the possibility of such damages.
• Losses arising from a Player's reliance on inaccurate information displayed due to a technical error, software malfunction, or unauthorized modification by a third party.
• Losses attributable to a Player's failure to secure their own account credentials or device.
• Service interruptions caused by force majeure events, including but not limited to acts of nature, government action, civil unrest, infrastructure failure, or pandemic conditions.

Nothing in these Terms and Conditions shall exclude or limit jilligg's liability for fraud, gross negligence, or any liability that cannot be excluded or limited under applicable Philippine law.

All content, design elements, software, game interfaces, graphical assets, trademarks, service marks, logos, and trade names displayed on the jilligg platform — including the "jilligg" name and brand identity — are the exclusive property of jilligg or its licensors and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the jilligg platform for personal, non-commercial gaming purposes only. This license does not include the right to:

• Copy, reproduce, modify, or create derivative works from any jilligg content.
• Reverse-engineer, decompile, or disassemble any software or technology used on the platform.
• Use jilligg trademarks, logos, or branding in any manner not expressly authorized in writing by jilligg.
• Frame or mirror any portion of the jilligg platform on another website without written permission.

Any unauthorized use of jilligg intellectual property may result in account termination and may give rise to legal action. Third-party game content available on the jilligg platform is owned by the respective game providers and is licensed to jilligg for distribution. Player disputes regarding specific game mechanics should be directed to the relevant provider through jilligg's support team.

jilligg collects, processes, and stores Player personal data in accordance with applicable Philippine data privacy legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

The types of personal data collected by jilligg include, but are not limited to: name, date of birth, contact information, government-issued identification, payment details, account activity logs, and device/technical information. This data is used for account management, KYC compliance, payment processing, fraud prevention, regulatory reporting, and the provision of customer support.

jilligg does not sell, lease, or otherwise transfer Player personal data to third parties for commercial marketing purposes. Data may be shared with regulated third parties strictly where required for KYC, payment processing, regulatory compliance, or fraud prevention.

For full details on how jilligg collects, uses, and protects your personal data, including your rights under the Data Privacy Act, please review the jilligg Privacy Policy.

jilligg reserves the right to modify, update, or replace these Terms and Conditions at any time. Changes will be communicated through one or more of the following methods: a notice displayed prominently on the jilligg platform, an in-platform notification sent to registered accounts, or an email sent to the registered email address on file.

Material changes — defined as changes that materially affect a Player's rights, obligations, or financial position — will be communicated with a minimum of seven (7) days' notice before taking effect. Non-material updates, such as clarifications of existing language or corrections of typographical errors, may take effect without advance notice.

Your continued use of the jilligg platform after the effective date of any amended Terms and Conditions constitutes your acceptance of the updated terms. If you do not agree to the amended terms, you must cease using the platform and request account closure before the effective date of the changes.

These Terms and Conditions shall be governed by and construed in accordance with applicable laws. Any dispute arising from or in connection with your use of the jilligg platform that cannot be resolved informally through jilligg's customer support process should be submitted in writing to jilligg through the official contact channels listed on the platform.

jilligg will endeavor to resolve all formal complaints within fifteen (15) business days of receipt. Where a complaint cannot be resolved within that period, jilligg will provide a written update on the status of the investigation and the expected resolution timeline.

Players who remain dissatisfied following jilligg's formal complaint resolution process may seek further redress through applicable consumer protection channels or regulatory authorities.

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or illegal under applicable law, that provision shall be severed from the Agreement, and the remaining provisions shall continue in full force and effect.

The failure of jilligg to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision. A waiver shall only be effective if made in writing and signed by an authorized representative of jilligg.

Contact for legal correspondence: All formal legal notices and inquiries regarding these Terms and Conditions should be submitted to [email protected] with the subject line "Legal Notice — Terms and Conditions."